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Richmond Vets Ltd is an independent veterinary surgery. We respect your right to privacy, and will ensure that personal information collected will only be used in accordance with this policy.

In this privacy policy, we explain about the type of information collected, how it is stored and handled, and how it may be shared with third parties. If you have any queries or concerns, please contact us by:


Telephone: 020 8940 1090

Write to: Richmond Vets Ltd 161 Kew Road Richmond Surrey TW9 2PN


How we Collect Information

  • On registering your pet

  • Making appointments

  • Telephone calls

  • Web-site

  • E-mails

  • App

  • Joining a Pet Health Plan

  • Referrals from other first opinion practices

  • Forms given by the practice (eg: consent forms)

Information Collected

  • Surname, Initials and Title

  • Address Contact telephone numbers and/or e-mail address

  • Pet details

How We Use the Information

  • To provide veterinary care to your pet

  • Contact you regarding advice/treatment for your pet

  • Send relevant reminders about vaccinations and treatments

  • Process Pet Health Plans

  • Process payments (although debit and credit card payments are processed, we do not store any card information electronically)

Third Party Information May be Shared With

  • To provide veterinary care to your pet

  • Other veterinary practices Referral centres

  • Laboratories

  • Insurance companies that hold a policy for your pet

  • Identichip company

  • Drug companies (for the purpose of sending reminders for vaccinations and treatments)

  • Debt Collecting Agency

  • IT company and companies supporting our web-site and e-mail accounts

  • Any other person with your consent

We work closely with all parties to ensure that your privacy is respected and protected, and will only provide the information required for the purpose of their service. Any personal information held by them when no longer required, will either be deleted/securely destroyed.

Stored Personal Data

We store personal data for as long as it is necessary - the legal requirement can be up to 7 years. Our practice management server and back up providers are based in the UK, but our website server is stored outside of the UK, in the United States. This means that when we collect your personal information it may be stored outside of the UK, but procedures are in place to ensure it is highly secure and regularly monitored.


You have the right to access the personal information held about you, and can contact us at any time. On your request we will amend/update, return, delete, or securely destroy any personal information held, unless we are required by law to store the information.


You have the right to make a complaint if you feel that your personal information has not been handled correctly, or if you are unhappy with the response to requests you have made to us. If this is the case, please contact The Information Commissioner’s Office by calling 0303 123 1113 or visit the web-site

Any future changes and updates made to our privacy policy will be updated on this page, so please check regularly.

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